Crisis, Resilience and Welfare Administrator
About this job
PERMANENT: PART TIME - 25 HOURS PER WEEK
SALARY: GRADE D £26,403 - £28,142 PER ANNUM PRO ROTA
LOCATION: TIVERTON
We have an opportunity for a Crisis Resilience and Welfare Administrator to work for 25 hours weekly in our Revenues team. We are looking for a motivated, enthusiastic and pro-active individual who is capable of dealing with a range of administrative tasks.
Ideally, the successful candidate will have the ability to:
- To update and maintain the crisis and resilience fund database and other systems as required for the administration of the crisis and resilience fund
- To liaise with other officers as necessary in order to process applications
- To contact residents by telephone and in writing to respond to enquiries, ensuring evidence is collected.
- To obtain and collate information required to assess eligibility for Discretionary Housing Payments and pass information bundles to Benefits Assessors for decision.
- To contact residents by telephone and in writing to respond to applications, ensure evidence is collected and forwarded to our partner agencies and Benefits Assessors dependant on application type
- To report difficult and contentious issues to the Revenues and Benefits Team Leaders
- To comply with Mid Devon District Council’s Customer Care Standards and Code of Practice.
The post holder will be required to deal with the checking and processing of applications to the crisis and resilience fund and discretionary housing payments. Resolving problems/ issues as they arise and referring the Team Leaders where necessary. To refer applications with supporting information to our partner agencies and Benefits Assessors.
To find out more
To find out more about this role please contact Fiona Keyes on 01884 234329.
For full details please read the Job Description and Person Specification - Crisis, Resilience and Welfare Administrator
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
How to apply
Please download and complete our Job Application Form and send to opportunities@middevon.gov.uk. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
| CLOSING DATE: | 19 December 2025 at 5:00pm |
|---|---|
| POST NUMBER: | RB17 |
| VACANCY NUMBER: | 2025138 |
Mid Devon District Council reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to equality of opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.