About this job

PERMANENT: Full Time - 37 HOURS PER WEEK 
SALARY: GRADE D - £27,274 - £29,071 PER ANNUM
LOCATION: WILLAND  

We have an exciting opportunity for a full-time Business Support Officer to join our Street Scene (Waste and Recycling team) at Hitchcocks Business Park, Willand. 

We are looking for an efficient and organised candidate to work as part of a small administrative team within the service. The role provides different challenges and a wide spectrum of responsibilities within the service. This is a rewarding, essential and challenging post, and you will need excellent organisation and time management skills to maintain deadlines. The ideal candidate must have the ability to think on their feet, take their own initiative, be resilient and provide a structured professional service.

Candidates should have a good standard of education; have an NVQ 3 in Business and Administration or equivalent; with experience of customer care issues and working in an office environment. They should have a professional, and polite telephone manner, good organisational and interpersonal skills, and be able to communicate at all levels.

You will be expected to function as a member of the team providing a frontline service to staff and customers and can undertake a range of administration duties. Competence in the use of information technology (Microsoft Office) is essential along with the ability to learn new software related to the role.

At Mid Devon District Council our benefits include: 

• Competitive hourly rate of pay and generous annual leave allowance
• Flexible working
• Local Government Pension Scheme
• Discounted leisure memberships
• Employee Assistance Programme
• DBS check
• Excellent training and development opportunities
• Monday to Friday (except following the 8 bank holidays and Christmas)
• Free parking at site

As a Business Support Officer your duties will include but are not limited to: 

1.To act as a specialised point of contact for members of the public, customers, businesses, other council departments, and stakeholders, aiming to resolve most enquiries at first point of contact. This includes dealing with customers who contact by                  telephone, in writing, e-mail, internally, externally, or online. 

2.To maintain databases, spreadsheets, and filing systems (electronic and paper) and to provide accurate reports including statistical information as required. To record all transactions on supporting workflow programs as per procedures. To maintain a level of competence in the use of new technology and programs and to help develop new processes as required by the service

3.To support the Waste and Recycling Supervisors and assist with the daily workload.

4.Provide essential administrative support to the Transport Manager.

5.To arrange provision of all service area purchasing and delivery of goods. In-depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies.

6.To work with other support services, such as Customer First and ICT, to provide smooth functioning of administration and support of the service.

At Mid Devon District Council we value: Pride, People, Performance and Partnerships 

About you: 

• NVQ 3 in Business and Administration or equivalent skills
• Demonstrable evidence of working in a busy office environment
• Experience using financial management and/ or ordering systems.
• Excellent communication skills both verbal and written
• Ability to deal with all customers and sensitive/ challenging situations
• Excellent communication skills
• Ability to manage and organise workloads
• High level of organisation and focus
• Problem solver and investigative nature
• A good knowledge of I.T applications including Microsoft office
• Ability to adapt
• Resilient

To find out more

To find out more about this role please contact Max Ahern (Waste and Transport Manager) mahern@middevon.gov.uk or John Troake (Deputy Waste Manager) jtroake@middevon.gov.uk

For full details please read the Job Description and Person Specification Business Support Officer

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

CLOSING DATE:	16 October 2026 at 5:00pm
POST NUMBER:	SS35
VACANCY NUMBER:	2026140

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.  We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.