What we can and can’t collect

We can help dispose of bulky household items that are too large for your regular waste collection. We collect most freestanding items or furniture that can be safely carried between two people, which you would normally take with you if you were to move house.

Please see What it will cost below for collection charges.

We can also arrange for the collection of electrical goods. This includes petrol driven lawnmowers and any items fitted with an electrical plug or using batteries for power. Please refer to the following table for a detailed list of what we can and can't take:

Yes please:

  • Any electrical goods
  • Armchairs
  • Beds and mattresses (single/double/king size)
  • Bookcase
  • Chairs
  • Chest of drawers
  • Desk
  • Dressing table
  • Garden furniture
  • Mirrors
  • Sideboard
  • Sofa/settee
  • Tables
  • Television stand
  • Three piece suite
  • Wardrobe

No thanks:

  • Bathroom suite (bath/sink/toilet
  • Black sacks containing refuse
  • Boilers
  • Builder's waste (rubble/concrete/wood/plasterboard/asbestos/paint tins)
  • Car parts
  • Dismantled sheds/greenhouses
  • Exercise equipment (unless it is electrical)
  • Fitted storage units (cupboards/drawers/shelving/wardrobes)
  • Floor coverings (carpets or vinyl)
  • Garage door
  • Garden waste
  • Gas cylinders or water/oil tanks
  • Liquid/toxic substances
  • Pianos (upright or grand)
  • Radiators (unless it is an electrical storage heater)
  • Sheet material (glass/Perspex)
  • Shower base or enclosure

Ten or more items for collection would be classed as a house clearance and we don’t have the capacity to collect this amount from a single property. Items that we can't take should be taken to your local recycling centre, please refer to Devon County Council's Recycling Centres webpage as there may be a charge for the disposal of certain items.

Alternatively, if you have any items which are still in a decent working condition, please think about ways of re-using or donating your items to local charities and reuse organisations such as:

Please note! We do not collect commercial fridges and freezers from business premises. Please see our Commercial waste & recycling webpages if you need to dispose of trade waste.

When we collect

Bulky waste can be collected at any time between 6.00am and 4.00pm on the day of collection. We will not enter your property to collect as we are not insured for any damage that could be caused.

Non-electrical items

Non-electrical items are collected every Thursday, except after bank holidays (see Check collection dates) and we can accommodate up to 15 bookings per Thursday, which is available on a first-come, first-served basis. Providing there are slots available, you will need to book the pick-up by 5.00pm on Tuesday for collection the same week.

We will ask you to leave non-electrical items outside your property the night before or by 6.00am on the collection day.

Electrical items

Electrical items also known as 'WEEE' (Waste Electronic and Electrical Equipment), are collected separately, fortnightly on Tuesdays. Please contact us to enquire when the next electrical collection is due.

We will ask you to leave electrical items outside your property the night before or by 6.00am on the collection day.

What it will cost

One item (electrical or non-electrical)* £19
Each additional item £8
Fixed price items** £26

*A bed, headboard, base and mattress counts as one item.

**Fixed price items include:

  • Table including up to 4 chairs
  • Three-piece suite (settee and 2 armchairs)

If you wish to book a bulky waste collection, please telephone our Customer First team on 01884 255255. We can accept payment over the telephone using a debit or credit card, or by cash or cheque at one of our offices, see Contact details and opening hours.

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