What we can and can’t collect

We can help dispose of bulky household items that are too large for your regular waste collection. We collect most freestanding items or furniture that can be safely carried between two people, which you would normally take with you if you were to move house.

Please see What it will cost below for collection charges.

We can also arrange for the collection of electrical goods. This includes petrol driven lawnmowers and any items fitted with an electrical plug or using batteries for power. Please refer to the following table for a detailed list of what we can and can't take:

Yes please

No thanks

Any electrical goods Bathroom suite (bath/sink/toilet)
Armchairs Black sacks containing refuse
Beds and mattresses (single/double/king size) Boilers
Bookcase Builder's waste (rubble/concrete/wood/plasterboard/asbestos/paint tins)
Chairs Car parts
Chest of drawers Dismantled sheds/greenhouses
Desk Exercise equipment (unless it is electrical)
Dressing table Fitted storage units (cupboards/drawers/shelving/wardrobes)
Garden furniture Floor coverings (carpets or vinyl)
Mirrors Garden waste
Sideboard Gas cylinders or water/oil tanks
Sofa/settee Liquid/toxic substances
Tables Pianos (upright or grand)
Television stand Radiators (unless it is an electrical storage heater)
Three piece suite Sheet material (glass/Perspex)
Wardrobe Shower base or enclosure


Ten or more items for collection would be classed as a house clearance and we don’t have the capacity to collect this amount from a single property. Items that we can't take should be taken to your local recycling centre, please refer to Devon County Council's Recycling Centres webpage as there may be a charge for the disposal of certain items.

Alternatively, if you have any items which are still in a decent working condition, please think about ways of re-using or donating your items to local charities and reuse organisations such as:

Please note! We do not collect commercial fridges and freezers from business premises. Please see our Commercial waste & recycling webpages if you need to dispose of trade waste.

When we collect

Bulky waste can be collected at any time between 6.00am and 4.00pm on the day of collection.

Non-electrical items

Non-electrical items are collected every Thursday, except after bank holidays (see Check collection dates) and we can accommodate up to 15 bookings per Thursday, which is available on a first-come, first-served basis. Providing there are slots available, you will need to book the pick-up by 5.00pm on Tuesday for collection the same week.

We will ask you to leave non-electrical items outside your property the night before or by 6.00am on the day of collection.

Electrical items

Electrical items will need to be kept dry, which may mean that you will need to be at home when they are collected. Electrical items are collected separately, fortnightly on Thursdays. Please contact us to enquire when the next electrical collection is due.

What it will cost

One item (electrical or non-electrical)* £18
Each additional item £7
Fixed price items** £25

*A bed, headboard, base and mattress counts as one item.

**Fixed price items include:

  • Table including up to 4 chairs
  • Three-piece suite (settee and 2 armchairs)

If you wish to book a bulky waste collection, please telephone our Customer First team on 01884 255255. We can accept payment over the telephone using a debit or credit card, or by cash or cheque at one of our offices, see Contact details and opening hours.

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