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We're no longer collecting side waste

We are no longer collecting any waste left next to, or on top of your wheelie bin or seagull sack. Please ensure you are recycling everything you can - if you are struggling to fit your waste in your container, please contact us for help

Before reporting a missed collection

First, please check our Daily waste collection updates page as we may already be aware of problems in your area. If your area has already been listed as missed, there is no need to contact us; please follow the advice provided or revisit the page for further updates.

If your area has not been listed, please check the following before contacting us:

  • did you put your bins, bags or boxes out either the night before or by 6am on day of collection?
  • did you put the right bins, bags or boxes out on the right day and the right week? Most collections are fortnightly: check your dates using our Collection day lookup facility
  • are you sure you put the right materials in the right containers? Check What can you put out? 
  • did you put your bins, bags and boxes out at the kerbside and where they can be seen easily?

What to do

If you answered 'yes' to all the questions above, then please use our Report a missed collection form.  As our operatives can be out collecting until 6pm please do not log a missed collection until after this time. Missed collections need to be reported within 48 hours of your scheduled collection. We will then investigate the missed collection and if proven to be missed, we will aim to return for it within 48 hours.

If you answered 'no' to any of the questions above, please keep your waste until your next scheduled collection. If some of your waste has been rejected and you've received a sticker or advice slip, please follow the guidance given for future collections.

Reasons we may have missed your collection 

Bad weather, a vehicle breakdown or staff shortages may mean we don't get to you at the usual time or we're unable to complete a round on the scheduled day. This will also affect other households on your round. When we know we have a problem, we post notifications on the Daily waste collection updates page and via our email subscription service, click to subscribe here. On other occasions, our collection crew may have missed individual collections by mistake.

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