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We aim to provide high-quality services to all who live or work in Mid Devon. If you have any suggestions on how our services or facilities could be improved, wish to make a complaint or wish to compliment our staff for doing a good job, we want to hear from you.

Complaints regarding our Housing Service which relate to our homes or any tenancy-related matters can be escalated to the Housing Ombudsman Service (the HOS). The HOS requires registered providers of social housing to undertake a self-assessment against their Complaints Handing Code.  We have completed this and have identified a number of changes to our complaints procedure which will be made during early 2021.  Please note that these changes will only apply to those complaints relating to housing-related matters.  The HOS website provides more information about their approach to complaints handling.

For more information about the Housing Service, please see our webpage 

How to leave feedback or to make a complaint

Online

Complete our 'Have Your Say' feedback form

Email

Email us at customerfirst@middevon.gov.uk

Facebook

Message us at facebook.com/middevon1 

Twitter

Message us at twitter.com/MidDecvonDC

Phone

Call us on 01884 255255 - see Contact details and opening hours for times

Letter

Write to us at Mid Devon District Council, Phoenix House, Phoenix Lane, Tiverton EX16 6PP

In person

Visit us in Tiverton - see Contact details and opening hours for office location and opening times

Feedback form

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