COVID-19: Waste services update
See our Waste services update page for regular updates concerning your bin collections and information on how to safely dispose of waste if a member of your household is infected with COVID-19.
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Order a bin or box
- a black recycling box (for glass, paper, tins and most plastics)
- a green recycling box (for cardboard and carton)
- a blue kerbside caddy (for food waste)
Please contact us if you need a new collection calendar (we can provide this in large print if required).
Need a replacement or additional container?
Black recycling boxes and lids
Note: We will also collect excess recyclable materials left out in plastic carrier bags, providing the materials have been separated.If you need an extra black recycling box or lid, please use our online request form and we will provide it free of charge. We will deliver your box as soon as possible, however, because there is a limit to how many containers we can fit on board the collection vehicles it may not be on your next scheduled collection.
Green recycling boxes
If you need a replacement green recycling box, please use our online request form and we'll provide it free of charge. We will deliver your box as soon as possible, however, because there is a limit to how many containers we can fit on board the collection vehicles it may not be on your next scheduled collection.
Blue kerbside caddies
If you have a family of five or over and require an extra caddy, please use our online request form and we will provide it free of charge. We aim to deliver kerbside caddies on the next scheduled collection day. One kerbside caddy should be sufficient for most households. If however, you find that you still require an additional container, please contact us to let us know why as we wish to discourage excessive food wastage where possible.
Note: Excess food waste can also be placed in a compostable liner and left on top of your blue caddy for collection, see Bin liners.
Other bins and containers
We no longer supply 5L Kitchen Caddies for internal storage of food waste. These were previously issued to households that didn't receive food or garden waste collections before the Waste Service changes in 2015. If you still want a kitchen caddy, these can be purchased from the garden sections of most home hardware and DIY stores.
Alternatively, you may purchase a grey wheeled bin from us for £35.00 (+ additional £5.00 if delivered - deliveries take place on Fridays). These are 180 litre capacity (height 107cm x width 48cm x depth 73cm) and are available by contacting Customer Services on 01884 255255.We don't supply a free container for the storage of your refuse, please use black sacks which you can buy at your local supermarket. You may use your own privately purchased dustbin, provided the refuse inside is bagged using black sacks and tied at the top so that our collection crews can easily lift it out.
You can pay by card over the phone or by cash, debit or credit card using our kiosk and self-service portals at our office, see Contact details and opening hours. If you choose not to pay the £5.00 delivery charge, you'll need to collect your bin from our office.
Residents who do not want to subscribe to our garden waste service, may want to Buy a home composter.