New residents

If you've just moved to a new address in Mid Devon, you can use our look-up facility to check your collection schedule. Please use our online request form to ask for:

  • a black recycling box (for glass, paper, tins and most plastics)
  • a green recycling box (for cardboard and carton)
  • a blue kerbside caddy (for food waste)

Please contact us if you need:

  • a new collection calendar (we can provide this in large print if required)

Black recycling boxes and lids

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If you need an extra black recycling box or lid, please use our online request form and we will provide it free of charge. We will deliver your box as soon as possible, however, because there is a limit to how many containers we can fit on board the collection vehicles it may not be on your next scheduled collection.

We will also collect excess recyclable materials left out in plastic carrier bags, providing the materials have been separated.

Green recycling boxes

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If you need a replacement green recycling box, please use our online request form and we will provide it free of charge. We will deliver your box as soon as possible, however, because there is a limit to how many containers we can fit on board the collection vehicles it may not be on your next scheduled collection.

Blue kerbside caddies

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We will be delivering blue kerbside caddies for your food waste to all households during the period October to December, which we will empty weekly. One kerbside caddy should be sufficient for most households. Please try using the caddy for a few weeks to see if it is adequate for your needs. If you find that you still require an additional container, please contact us to let us know why as we wish to discourage excessive food wastage where possible.

If you have a family of five or over and require an extra caddy, please use our online request form and we will provide it free of charge. We'll aim to deliver it on your next scheduled collection day.

Alternatively, excess food waste can be placed in a compostable liner and left on top of your blue caddy for collection, see Bin liners.

Other bins and containers

Refuse

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We do not supply a free container for the storage of your refuse, please use black sacks which you can buy at your local supermarket. You may use your own privately purchased dustbin, provided the refuse inside is bagged using black sacks and tied at the top so that our collection crews can easily lift it out. For further information about this, please see our press release on Mid Devon News Centre - Loose Refuse.

Alternatively, you may purchase a grey wheeled bin from us for £35.00 (+ additional £5.00 if delivered). These are 180 litre capacity (height 107cm x width 48cm x depth 73cm) and are available by contacting Customer Services on 01884 255255. You'll need to pay by card over the phone or by cash/cheque at our office, see Contact details and opening hours. If you choose not to pay the £5.00 delivery charge, you will need to collect your bin from our Stores depot, see Contact us for the address and public opening hours.

Home composters

We also sell home composters for customers who do not want to subscribe to the new garden waste service, see Buy a home composter.

Compostable sacks

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Please see our Garden waste page for information about our paid-for garden waste collection service and if you choose the pay-as-you-go option, our page on Where to buy compostable sacks.

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