What to do if you're worried about losing your home
If you're worried about losing your home, speak to us as soon as you can. We will:
- try and help prevent you becoming homeless;
- advise you on your housing rights and options;
- tell you what help we can offer you if you become homeless.
If we're unable to help prevent you losing your home, we can offer other advice, such as information on renting privately and the help available to you.
Alternatively, you can self-refer to our Housing Options Team by registering on Homelessness Self-Referral Portal. We have created a handy Homelessness Customer Portal guide which you can follow to register.
You can make an appointment to see a Homelessness Officer to talk about your concerns in confidence by contacting us.
Why we need and what we do with your personal information
Find out if we can help and how much you'll get according to your level of need
Find out what we can do to help prevent you from becoming homeless
Find out what rights to housing you have should your relationship break down
Find out what help and services are available if you or someone you know is sleeping rough
Find out about emergency or alternative accommodation if you're homeless or threatened with homelessness
Find out what duty of care we have to prevent you from becoming homeless in the first instance
Find out about the Homelessness Reduction Act which came into effect in April 2018
Find out about the Ministry of Housing, Communities and Local Government assessment to improve homelessness services
Find out about the multi-agency approach to prevent homelessness in line with the Homeless Reduction Act
Information on how our performance in the prevention of homelessness is measured and compared