Skip to main content


What to do if you're worried about losing your home

If you're worried about losing your home, speak to us as soon as you can. We will:

  • try and help prevent you becoming homeless;
  • advise you on your housing rights and options;
  • tell you what help we can offer you if you become homeless.

If we're unable to help prevent you losing your home, we can offer other advice, such as information on renting privately and the help available to you.

Alternatively, you can self-refer to our Housing Options Team by registering on Homelessness Self-Referral Portal. We have created a handy Homelessness Customer Portal guide which you can follow to register. 

You can make an appointment to see a Homelessness Officer to talk about your concerns in confidence by contacting us.


Privacy Notice - Homelessness

Why we need and what we do with your personal information

Who we can help

Find out if we can help and how much you'll get according to your level of need

How we can help

Find out what we can do to help prevent you from becoming homeless

Relationship breakdown

Find out what rights to housing you have should your relationship break down

Help for rough sleepers

Find out what help and services are available if you or someone you know is sleeping rough

Advice about homelessness

Find out about emergency or alternative accommodation if you're homeless or threatened with homelessness

Preventing homelessness

Find out what duty of care we have to prevent you from becoming homeless in the first instance

Homelessness Reduction Act

Find out about the Homelessness Reduction Act which came into effect in April 2018

DLUHC homelessness services assessment

Find out about the Ministry of Housing, Communities and Local Government assessment to improve homelessness services

Partnership Working and Duty to Refer

Find out about the multi-agency approach to prevent homelessness in line with the Homeless Reduction Act

Homelessness performance

Information on how our performance in the prevention of homelessness is measured and compared